Terms of Service

These Terms of Service (“Terms”) are an agreement between you and PT Pikir Jernih Teknologi (“thinkclarITy”, “we”, “us”). They apply to thinkclarity.id and to the software-as-a-service products clarITy DEX and clarITy ITSM (together, the “Services”).

By creating an account, starting a trial or using the Services, you agree to these Terms. If you use the Services for an organization, you confirm that you may bind that organization, and “you” means that organization. If you and we sign a separate agreement for the Services, that agreement prevails where it differs from these Terms.

Our Privacy Policy explains how we handle personal data.

clarITy DEX helps IT teams monitor and improve device health using an agent installed on managed devices. clarITy ITSM is a service desk for requests, incidents and related work. We may improve, change or retire features. If a change materially reduces a paid Service, we will tell you in advance where reasonably possible.

• Give accurate information and keep it up to date.
• Keep your sign-in details confidential. You are responsible for activity under your account and for the users you invite.
• Tell us promptly at hello@thinkclarity.id if you believe your account has been used without permission.

We may offer a free trial of up to 14 days for up to 25 devices. When the trial ends without a paid subscription, the workspace becomes read-only and is later deleted. Export any data you want to keep before then, or ask us to export it.

The trial is provided as it is, for evaluation, and may be changed or ended at any time.

A paid subscription covers the plan, the number of devices or seats, and the billing period shown when you order. You may not use more devices or seats than your subscription allows. To add more, increase the subscription. If usage goes over the limit, we may ask you to upgrade or limit the extra usage.

Fees are shown in Indonesian rupiah (IDR) on the pricing page or in your order. PT Pikir Jernih Teknologi is not currently registered as a taxable entrepreneur (Pengusaha Kena Pajak, PKP), so we do not charge value-added tax (PPN) on our invoices. If we become registered, PPN will be added as the law requires and shown on the invoice.

When you pay online, the payment is processed by Xendit. We do not store payment card details on our systems. If a payment fails, we may suspend the paid Service after telling you.

You can cancel a subscription at any time. Access continues until the end of the period you have paid for. After that, the workspace becomes read-only.

Except as required by applicable law, fees already paid are not refundable, including for a partly used period. Nothing in these Terms limits any right you have under consumer protection or other law that cannot be excluded by agreement.

You keep all rights in the data you and your users put into the Services (“Customer Data”). You allow us to host, process and transmit Customer Data only as needed to provide, secure and support the Services, and as described in the Privacy Policy.

You can ask us at hello@thinkclarity.id to export or delete Customer Data. You are responsible for having the right to collect Customer Data and to share it with us, including any notice to, or consent from, people whose data is involved.

Install the clarITy DEX agent only on devices that you own or are authorized to manage, and inform device users as the law requires. Remove the agent when you no longer use the Service on a device.

You must not:

• use the Services in breach of the law or of the rights of others;
• upload malware or attempt to access accounts, systems or data without authorization;
• test the security of, overload or disrupt the Services without our written permission;
• copy, resell or reverse engineer the Services, except where the law allows it; or
• use the Services to build a competing product.

We may suspend access that breaches this section or puts the Services or others at risk. Where reasonable, we will tell you first.

We and our licensors own the Services, the software and the thinkclarITy, clarITy DEX and clarITy ITSM names. These Terms give you a limited, non-exclusive, non-transferable right to use the Services during your trial or subscription. If you send us feedback, we may use it without obligation to you.

We provide the Services with reasonable care and skill. To the extent the law allows, the Services are otherwise provided as they are and as available, and we do not promise that they will be uninterrupted or error-free, or that they will detect or fix every device or service issue. Unless we agree otherwise in writing, no service-level commitment applies.

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data. Our total liability for any claim about the Services is limited to the fees you paid us for the Services in the 12 months before the event that caused the claim. Nothing in these Terms limits liability that cannot be limited by law.

You can stop using the Services at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms, if you do not pay, or if the law requires it. Sections that by their nature should continue, such as fees owed, Your data, Limitation of liability and Governing law, continue after the Terms end.

These Terms are governed by the laws of the Republic of Indonesia. We will first try to settle any dispute through good-faith discussion. If that does not succeed, the dispute will be decided by the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan).

We may update these Terms. We will publish the new version on this page with its date and, where the change is significant, tell customers by email or in the Services before it applies. If you continue to use the Services after that date, the new Terms apply.

These Terms are also available in Bahasa Indonesia. If the two versions differ, the English version prevails, unless the law requires otherwise.

PT Pikir Jernih Teknologi, trading as thinkclarITy. Email: hello@thinkclarity.id.